Help

Frequently Asked Questions (FAQs)

 


 

Q1 How do I login?
  For existing users: To log in to the system you will need to enter your email address and the password you selected when you set up the account. Start at www.phcris.org.au/dios. If you don&rsquot have an account read the answer to FAQ#3!
Q2 I&rsquove forgotten my login
  If you have used the system (ie for reporting in 2007-08) and forgotten your password, you can simply “Reset your password” on the start page at www.phcris.org.au/dios
Q3 I am a new user, how do I get an account?
  You can “Request an account” for a new user on the start page at www.phcris.org.au/dios. After you have completed the request the Administrator assigned for your organisation will authorise your access. Once this is done, you will receive an email with details on how to login.
Q4 Do I have to finish it all in one go?
  You can enter and leave the system as often as you like. Each time you save, your responses are stored to the system database. You can login again anytime to continue entering responses in any order you choose.
Q5 What if some of the sections aren&rsquot relevant to me?
 

Multiple users from the same organisation can enter data into the system at different times or simutaneously. Simply complete the sections that apply to you and others will complete the sections relevant to them.

Q6 What does it mean if the colour coded boxes in the Index are yellow or green?
 

You will notice that the Index is colour coded. This is because it also functions as a ‘Status key’to tell you how far you have ‘successfully’ progressed (success is determined by fulfilling low level validation rules). If you have completed part of a performance indicator (or section) the corresponding box will turn yellow. When ‘valid’ responses have been saved, the corresponding section will turn green, which means it is ‘complete’. You will know when your Plan or Report is ‘complete’ as all boxes in the menu will be green and the status bar in the top right hand side will show 100% complete. If less than 100% is shown, you can identify sections that need completion by checking the boxes in the menu bar to see which questions are still registering yellow.

Q7 Why is the progress box in the Index still yellow, even though I have answered all of the questions?
  This means that you have recorded an ‘invalid’ response at some point in the question. There are two ways that an invalid response will be indicated. Often the answer box with the incorrect entry will remain yellow until a valid response is recorded. In some cases the incorrect box will turn green, but a highlighted warning notice will appear indicating the nature of the problem. Once these invalid entries have been fixed, the progress box in the index will turn green, indicating that the question is completed.
Q8 Can I change any of my answers at any time?
  You can go back and change your answers at any time prior to submission.
Q9 What do I do when I’ve finished answering everything?
  When all questions are complete, and you are satisfied with the result, click ‘submit’ at the bottom of the menu bar; this will allow you to submit your Plan to your relevant State/Territory Office. This function is only available to users designated as an ‘Administrator’ usually the organisation CEO.
Q10 Does DIOS have a spell-check?
 

Beginning with the 2009-10 Planning component, DIOS includes a spell-check feature for formatted text responses. This means wherever you see a grey bar, similar to this:

you can access the spell-check feature by clicking the grey bar to expand it (see below).

An example of a formatted text response is shown below. The spell-check button is hilighted with a red circle. This button is responsible for running the spell-check:

Note that this spell-check tool does not require installation.

For other DIOS components, spell-checking facilities are available through your web browsers via in-built features or additional plug-ins. The table below lists the four most used web browsers in Australia and how you can access a spell-check service through them.

Web Browser

Native Feature/Plug-in

Information

Internet Explorer

Additional Plug-in required: ieSpell

You can download ieSpell at www.iespell.com/ . You may need administrator rights to install. Once you have installed ieSpell you will find it under the Tools menu on your Toolbar.
If you are in edit fields that do not have the html formatting feature, (like significant achievements and explanatory text ), you need to right hand click and choose the &lsquol;Check spelling’ option and this will also bring up ieSpell.

Firefox

Built-in

Firefox spell-check is automatically enabled and will check any text you enter and alert you to possible errors by adding a dashed red underline to any potentially misspelled words.

Safari

Built-in

To activate this built in spell check. Place the cursor in a text entry field. Click Edit on the menu bar and select Spelling -> Check Spelling as You Type. A small checkmark should appear to the left of the Check Spelling as You Type option, indicating that spell checking is now active. From this point forward, Safari will check any text you enter and alert you to possible errors by adding a dashed red underline to any potentially misspelled words. Note: The Check Spelling as You Type feature only remains active as long as Safari is open; it must be reactivated each time the browser starts.

Opera

Additional Plug-in required: GNU Aspell

On Windows, Linux, and UNIX, Opera supports GNU Aspell. To spell-check with Opera, you need to install both GNU Aspell and at least one Aspell dictionary. Go to http://aspell.net/ to download the latest version of the software. Aspell dictionaries can be found in the same location.
On Mac OS X, Opera uses the system spell checker. There is no need to install additional software.

Q11 What does it mean to be an ‘Administrator’?
 

You are responsible for:

  • the submission of the plan or report once it is complete (only people assigned to be an ‘Administrator’ can submit their organisation’s plan or report);
  • you are required to authorise any new ‘users’ and you may authorise other administrators.

The authorisation process for new users is simple and automated. When a user ‘requests an account’ for your organisation, administrator(s) will be sent an automated email requesting that you ‘authorise that user’, this email contains a unique hyperlink. Once the administrator(s) are satisfied, clicking the unique hyperlink will authorise the account and send the applicant another email with further instructions to set a password and gain access. This process is used to ensure that anyone requesting access to your organisation on the system is a legitimate and approved person.

An administrator can request another user of the same organisation to also be an administrator, sharing the responsibility. The new administrator must be an existing user of that organisation.

Q12 What does it mean to be an ‘STO Administrator’?
 

You are responsible for:

  • the final acceptance or rejection of a submitted Plan (all STO users can view and comment on Plans for their state but only the administrator can accept or reject the Plan);
  • the authorisation of any new users to your STO;
  • the authorisation of any other STO users to be an administrator.

The authorisation process for new users is simple and automated. When a user requests to the system, administrator(s) will be sent an automated email requesting that you ‘authorise that user’, this email contains an unique hyperlink. Once the administrator(s) are satisfied, clicking the unique hyperlink will authorise the account and send the applicant another email with further instructions to set a password and gain access. This process is used to ensure that anyone requesting to access the system is a legitimate and approved person.

An administrator can request another user of the same organisation to also be an administrator, sharing the responsibility. The new administrator must be an existing user of that organisation.

Q13 What do I do if I cannot report against an indicator that I included in my Annual Plan?
  Divisions are expected to report against all indicators included in their Annual Plan. If a Division is unable to report against a nominated indicator, they should discuss it with their State and Territory Office of the Department, they should also provide information in their Report as to why this is not possible. Divisions should present any exceptional or extenuating circumstances in the ‘explanation of results’.
Q14 What should I included in the ‘explanation of results’ text? Is it compulsory?
  The ‘explanation of results’ should be used to report any contextual, exceptional or extenuating circumstances relating to the performance results. Divisions and SBOs are required to enter a response in this field. ‘No comment’ is the minimum requirement to ensure the field validation rules are met.
Q15 I need population statistics for our division. Where can I get these from?
  The most recently available source of population statistics at a Division level is available from the Public Health Information Development Unit (PHIDU). You can download a spreadsheet or view an interactive map with demographic, socioeconomic & health statistics through the Division of General Practice Atlas.
Q16 What time period does the baseline data cover?
  For the 08-09 6 Month Report, the baseline data covers the period Jul-Dec 2007
Q17 Where do I go for further information?
  View the ‘Further information’ page within this help section for more details.

 

privacy  |  disclaimer  |  copyright  |  quality  |  feedback